Delete your data

Everything at once by deleting your account, or one connected tool at a time. No dark patterns, no retention tricks.

Last updated: 18 July 2026

Your business numbers are yours. If you want them gone, this page explains exactly how to delete them: either everything at once by deleting your account, or one connected tool at a time. No dark patterns, no retention tricks.

1. Delete your account from inside the app

The fastest way. While signed in at app.solorstream.ai:

  1. Open Settings.
  2. Stay on the Account tab (it opens first).
  3. Scroll to the bottom and click Delete my account.
  4. Type DELETE in the confirmation box to confirm, then click the final delete button.

Deletion starts immediately. Any active paid subscription is cancelled with Stripe at the same time, so you will not be billed again.

2. What gets deleted

Deleting your account removes the data we hold that is tied to you, including:

  • Your account and login credentials.
  • Your business profile (company details, goals, challenges, currency).
  • Connected-tool credentials and the business data imported from tools you connected (Stripe, Google Analytics, Meta Ads, CSV uploads).
  • Your briefings, what-if scenarios, alerts, and weekly summaries.
  • Your saved memories and decisions, including their search embeddings.
  • Your conversations with Emilian.
  • Your subscription and usage records.

Most records are removed immediately when the account is deleted; any remaining records tied to your account are purged from our systems within 30 days. Three narrow things are kept: if you unsubscribed from our emails, your address stays on our suppression list so we keep honoring that choice; security and audit logs are retained for fraud prevention, unlinked from your identity; and we keep what the law requires us to keep (for example invoicing records for tax purposes), as described in our Privacy Policy. Deletion is permanent and cannot be undone.

3. Or request deletion by email

If you prefer, or if you can no longer sign in, email support@solorstream.ai from the address associated with your account and ask us to delete your data. We will confirm your identity, delete your account and associated data, and complete the process within 30 days.

4. Remove one tool without deleting your account

You do not have to delete everything to cut one connection. On the Connections tab, click Disconnect next to any connected tool. Disconnecting deletes the stored access credentials for that tool and stops all further data fetching from it.

For Google connections, you can additionally revoke Solor Stream's access from your Google Account at https://myaccount.google.com/permissions. For Meta Ads, you can also remove Solor Stream from your Facebook settings, under Business integrations. If you would also like the data previously imported from a disconnected tool removed, email support@solorstream.ai and we will remove it.

5. Questions

Anything unclear about deletion, or about how your data is handled in general? Email support@solorstream.ai. A human reads it. The full picture of what we collect and why is in our Privacy Policy.